Course Content:
Types of Challenging Behaviour
Effects of Challenging Behaviour
Forms of Aggressive Behaviour
Triggers
Calming Mechanisms
Handling a Violent Situation
Self Defence Techniques
Breakaway Techniques
Current Legislation

Aim:
To educate staff in the areas around Challenging Behaviour and causes of such behaviour. It is important for staff to understand reasons behind certain behaviours and, importantly, learning to identify triggers of this behaviour.
The course includes policies and procedures surrounding coping with Challenging Behaviour and how to manage an episode of Conflict with the workplace setting. It also includes basic breakaway techniques.