Personal Development

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Communication and Interpersonal Skills Training

Course Length: 1 Day

Course Content: Understand what effective communication really means Explore the barriers to effective communication Identify how to use effective ...

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Customer Service Excellence Training

Course Length: 1 Day

Course Content: Identify what exceptional customer service is Explore who benefits from customer service and how Identify who your customers are an...

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Dealing With Difficult People Training

Course Length: 1 Day

Course Content: Exploring our definition of conflict and our responses when conflict occurs Understanding the causes and impact of conflict at work ...

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Developing Confidence Training

Course Length: 1 Day

Course Content: Understand impact of Comfort Zone on our confidence Explore what confidence is and understanding how confidence shows itself in you ...

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Effective Meetings Training

Course Length: 1 Day

Aim: Meetings can be very productive. They can also be the biggest waste of time. Running an effective meeting is more than sending out a meeting inv...

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Managing Change Training

Course Length: 1 Day

Course Content: Understand the definition of change. Reasons that prompt change in business The impact on business when change is not embraced Exp...

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Performance Management Training

Course Length: 1 Day

Course Content: Understanding performance management principles, tools and the performance management cycle Explore performance discussions: one-on...

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Reception Skills Training

Course Length: 1 Day

Course Content: The vital role of the receptionist Learn how to make lasting and professional first impressions Maintaining calm and positive attit...

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Telephone Techniques Training

Course Length: 1 Day

Course Content: Understanding the importance of the telephone in business today Dealing with a demanding master …the telephone! Golden rules of c...

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Time Management Training

Course Length: 1 Day

Course Content: Identify the impact that poor time management has on you and why you need to gain control back Identify habits that could be holding...

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