Human Rights Training
Course Content: The Human Rights / Mental Capacuty Act Articles Within the Human Rights Act Effective Articles Within Service Delivery Hum...
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Assertiveness Awareness Training
Course Content: Roles and Responsibilities Recognising and building resilience and assertiveness Time Management Skills Setting S.M.A.R.T ...
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Communication and Interpersonal Skills Training
Course Content: Understand what effective communication really means Explore the barriers to effective communication Identify how to use effective ...
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Customer Service Excellence Training
Course Content: Identify what exceptional customer service is Explore who benefits from customer service and how Identify who your customers are an...
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Dealing With Difficult People Training
Course Content: Exploring our definition of conflict and our responses when conflict occurs Understanding the causes and impact of conflict at work ...
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Developing Confidence Training
Course Content: Understand impact of Comfort Zone on our confidence Explore what confidence is and understanding how confidence shows itself in you ...
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Effective Meetings Training
Aim: Meetings can be very productive. They can also be the biggest waste of time. Running an effective meeting is more than sending out a meeting inv...
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Managing Change Training
Course Content: Understand the definition of change. Reasons that prompt change in business The impact on business when change is not embraced Exp...
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Performance Management Training
Course Content: Understanding performance management principles, tools and the performance management cycle Explore performance discussions: one-on...
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Reception Skills Training
Course Content: The vital role of the receptionist Learn how to make lasting and professional first impressions Maintaining calm and positive attit...