Course Content:
The vital role of the receptionist
Learn how to make lasting and professional first impressions
Maintaining calm and positive attitude under pressure
Identifying the challenge of balancing administration tasks and handle reception duties efficiently.
Communicate effectively with people and create an excellent first impression.
Understand the key elements to effective communication
Develop effective listening skills in order to get it right first time.
Dealing effectively with cold callers
Deal with customer complaints and difficult callers professionally and positively.
Successful questioning techniques to enable you to receive accurate information.

Aim:
With the receptionist being the face of the company, it has never been more important for making an excellent first impression with customers and suppliers who attend the organisation’s premises.
This workshop will focus on ensuring you are equipped with effective communication skills to deal with challenging customers, manage duties efficiently at a busy reception desk, maintain a professional image and the listening skills to maintain positive customer relations.