Course Content:
Understanding performance management principles, tools and the performance management cycle
Explore performance discussions: one-on-ones, reviews, appraisals, their purpose how to get them right and how to mess them up!
Identify methods to give constructive & motivational feedback
Importance of SMART objectives
Exploring performance through questioning and coaching
Understanding motivational factors
Understand the importance of effective delegation to develop others
Explore the 6 levels of delegation and adapting delegation to suit the task and the individual
Dealing appropriately and fairly with difficult employees
Understanding the basics of your disciplinary policy
Exploring case studies when businesses get it wrong
Practical exercises and activities that bed in learning and develop skills

Aim:
This programme provides an overview on best practice performance management techniques in a practical and informative way. Ensuring leaders build a strong performance management culture in the organisation.