Customer Service Excellence Training

Posted 4 years ago

Course Content:
Identify what exceptional customer service is
Explore who benefits from customer service and how
Identify who your customers are and understand their expectations
Understand why customer service is all about attitude
Creating the right environment and relationship with customers
Discover excellent customer service skills and techniques
Understand the importance of creating the right first impression
Learn how to build rapport and powerful communication skills
Learn how to develop listening skills
Identify how to engage and service the customer through effective questioning techniques
Learn how to skilfully address customer complaints
Identify how to manage customer expectations and exceed them whenever possible

Aim:
Good news, whether your goal is to enhance customer satisfaction, increase customer loyalty or simply build a positive customer experience this workshop will hit the spot! Focussing on enlightening and engaging your team to deliver exceptional customer service.

Customer Service Excellence Training

    Upload CV (PDF or DOC format only)