Posted 4 years ago
Course Content:
Roles and Responsibilities
Recognising and building resilience and assertiveness
Time Management Skills
Setting S.M.A.R.T objectives
Understanding the pressure of stress and pressure
Confronting and dealing with inappropriate behaviour
Triggers and inhibitors
Conflict Resolution Techniques
Understanding the attitude and behaviour cycle
Improving customer service with attitude
Aim:
To provide individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behaviour techniques. The course provides participants with the opportunity to work on their own personal and work situations, where they want to be more assertive.